We have a 30-day, 100% money-back guarantee (less shipping). If your pet doesn't love it, or you don't, you have 30 days from the day you receive your order to request a return.

No need to send anything back. If you're not fully satisfied, keep the product, and we'll refund your purchase price, minus shipping costs.

To start a return, email us at info@e11ementpet.com. Once your return is approved, you'll get a refund confirmation within 5 business days.

Damages and Issues

Check your order as soon as it arrives. If your e11ement Pet spray arrives damaged, defective, or if you received the wrong item, contact us right away so we can make it right.

Exchanges

Want a different product instead? The quickest way is to return what you have, and once that's approved, place a new order for the item you want.

Refunds

Once we've reviewed and approved your refund, you'll be notified, and the funds will be automatically returned to your original payment method. Bank and credit card processing times vary, so it may take a few extra days for the refund to appear on your end.